Manager, Provider Data Operations

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. About the Role: This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale. A Day in the Life of a Provider Data Operations Manager: • Own Team Performance & Operational Outcomes Lead a team of 20–30 (including Researchers, Associates, Senior Associates, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks. • Lead Cross-Functional Initiatives & Drive Impact Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows. • Plan Capacity & Enable Scalable Execution Manage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals. • Develop Leaders & Build High-Performing Teams Coach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment. • Drive Data-Informed Decisions & Continuous Improvement Leverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness. • Enable AI & Automation at Scale Identify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems. • Align Team with Strategy & Business Priorities Translate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums. • Manage Stakeholder Relationships & Navigate Complexity Build strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes. Skills & Qualifications: • Bachelor’s/Master’s degree from a reputed institution with a strong academic record. • 9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports) in operations or customer service teams. • Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads. • Familiarity with Microsoft Excel and Google Sheets including Google AppScripts. • Excellent communication and stakeholder management skills; strong customer-service orientation. • Analytical mindset with attention to detail and the…