HR Business Partner

HR BUSINESS PARTNER About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About your role As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle. What you will be doing Strategic Partnership - Partner with senior leadership and business units to understand their strategy, challenges and people needs, translating these into actionable HR initiatives. - Provide coaching, advice and support to managers and employees on performance management, career development, succession planning, organisational change, employee relations and more. Talent & Capability - Lead or support end-to-end talent acquisition for your business areas: role design, candidate experience, hiring manager capability, and onboarding. Performance & Organisation - Drive performance management processes, including goal-setting, feedback, review cycles and performance improvement plans. - Support organisational design and workforce planning: structure, roles, spans, and ensuring we have the right resources in place for growth. Culture, Engagement & ER - Foster employee engagement, retention and culture through surveys, focus groups, action planning, and initiatives that reinforce our values and our culture of accountability, collaboration and continuous improvement. - Oversee employee relations matters and ensure compliance with employment law and best practice, acting as the escalation point for complex issues in the UK and the Netherlands. Data & Change - Monitor and report on key HR metrics (turnover, engagement, headcount, D&I, etc.) and provide insights that drive action. - Act as a change agent as we scale, ensuring our people practices evolve and remain fit-for-purpose across fast growth, international operations and cross-functional teams. What you will be doing - Proven experience (typically 3-5 years) as an HR Business Partner or HR Generalist, including hands-on experience supporting teams in both the UK and the Netherlands. - Strong business acumen with the ability to partner with, challenge and influence senior leaders, tying HR initiatives directly to business outcomes. - Operationally strong and comfortable working across the full employee lifecycle in a dynamic, high-growth SaaS or tech-scale environment. - Excellent interpersonal skills with the ability to build trust, navigate ambiguity, and maintain confidentiality. - Expert knowledge of UK employment law and strong working knowledge of Dutch employment law and associated HR practices. - Experience in organisational design, performance management, succession planning and change management. - Data-driven with the ability to interpret HR metrics and turn insights into action. - Clear and effective written and verbal communication skills. - Experience working in inclusive, collaborative, remote/hybrid, and fast-paced environments, while introducing structure and discipline where needed. - Exposure to broader international operations (e.g., EMEA, US, APAC). - CIPD Level 5/7 or equivalent qualification is preferred but not essential. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.