Workplace Technology Operation

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute. ABOUT THE ROLE Notion is seeking a Workplace Technology Operation contractor for our San Francisco office! As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. This individual will focus on automation opportunities and have meaningful impact on our day-to-day Workplace Technology operations while providing exceptional technical support. WHAT YOU'LL ACHIEVE - End User Support: Provide comprehensive technical support for onsite SF office employees, and remote, ensuring quick resolution of hardware and software issues. - Employee Lifecycle Management: Assist with onboarding/offboarding processes, including asset management, account provisioning, and device setup. - Asset & Inventory Management: Maintain and manage inventory of hardware (computers, monitors, peripherals) and accessories for the SF office. - AV Support: Ability to support conference room AV troubleshooting and internal events. - Operational Optimization: Collaborate with peers and cross-functional teams to improve efficiency and scalability across internal governance and processes. SKILLS YOU'LL NEED TO BRING - AI Mindset: Familiarity with the use of Notion Ai or alternate AI tools (Openai, Claude, OpenClaw, etc.). - MacOS Expertise: High degree of confidence troubleshooting hardware and software in a predominantly macOS environment, with additional iOS support capabilities. - WindowsOS Expertise: High degree of confidence troubleshooting hardware and software in a predominantly Windows environment, with additional android os support capabilities - SaaS Administration: Experience administering Google Workspace, Okta, Slack, Fleet, Intune and other enterprise SaaS applications. - Network Fundamentals: Understanding device connectivity (TCIP/IP), DHCP, DNS, VPN setup, and general infrastructure concept. - Communication: Clear and direct communication skills, both verbal and written, with ability to explain technical concepts to non-technical users. - Service Mindset: Strong customer service orientation with excellent problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. - Self-Motivated: Have a knack for technology tinkering and demonstrate deep curiosity and motivation for continuous learning. - Experience: 3+ years of IT support or similar hands-on technical experience. - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: - Have familiarity with Bash or Python scripting. - Have familiarity with Git & Github. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.