Senior CTMS Delivery Product Manager

Role Overview The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components. This role sits within the technology organization and serves as the technical design authority for CTMS delivery , ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability. The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations , consistent with the CTMS governance model . Key Responsibilities CTMS Technical Architecture & System Design (IT Delivery Accountability | ClinOps Consulted) • Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations • Maintain a holistic architectural view of the CTMS platform across: • Study, site, subject, and financial modules • Integrations with EDC, eTMF, IRT, ERP, and analytics systems • Evaluate proposed changes for cross-module, cross-study, and cross-system impacts • Define and enforce technical design standards , data models, and integration patterns • Prevent fragmented, study-specific configurations that introduce technical debt Architectural accountability is technical delivery-focused and does not include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps . CTMS Delivery & Execution (IT Accountable | Cloudbyz Responsible under IT) • Serve as the IT delivery owner for CTMS enhancements and platform changes • Execute delivery against a ClinOps-defined and approved CTMS roadmap • Manage Cloudbyz as an IT vendor , ensuring execution aligns with internal architectural standards • Lead Agile delivery activities including backlog refinement, sprint planning, and release execution • Balance configuration vs. customization decisions to support scalability and maintainability Business Intake & Translation (Design-Governed) (ClinOps Accountable | IT Responsible for Translation) • Partner with Clinical Systems and business stakeholders to: • Review approved change requests from a system-design and delivery feasibility perspective • Translate requirements into technically sound user stories and acceptance criteria • Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability Salesforce Technical Leadership (IT Responsible) • Provide technical product leadership across: • Salesforce configuration, customization, automation, and reporting • Cloudbyz CTMS modules and extensions • Coordinate and oversee integrations to ensure data consistency and architectural alignment • Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards Compliance Support & Validation-Ready Delivery (Quality Accountable | IT Supports) • Design and deliver CTMS changes that support: • GxP principles • 21 CFR Part 11 requirements • Validation and audit readiness • Partner with Quality and Clinical Systems to support CSV activities , recognizing that validation accountability resides with Quality Stakeholder Communication & Delivery Governance (Shared Governance Model) • Communicate delivery status, architectural decisions, and technical risks to: • Clinical Systems leadership • IT leadership • Serve as the escalation point for technical design and delivery conflicts • Proactively identify systemic design issues and delivery risks before they impact production or compliance Required Qualifications • 10+ years of experience in technical product management, system architecture, or enterprise application delivery • Hands-on experience designing and delivering Salesforce-based platforms • Strong experience with CTMS platforms • Proven ability to act as technical design authority while operating within a business-owned governance model • Experience in GxP-regulated environments with validated systems Preferred Qualifications • Experience combining delivery ownership and system architecture responsibilities • Familiarity with EDC, eTMF, IRT, safety, and financial systems • Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer) • PMI Certification The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Austin, TX $140,900 — $176,100 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to…