Business Operations Manager

ABOUT US: Modal provides the infrastructure foundation for AI teams. With instant GPU access, sub-second container startups, and native storage, Modal makes it simple to train models, run batch jobs, and serve low-latency inference. We have thousands of customers who rely on us for production AI workloads, including Lovable, Scale AI, Substack, and Suno. We're a fast-growing team based out of NYC, SF, and Stockholm. We've hit 9-figure ARR and recently raised a Series B https://modal.com/blog/announcing-our-series-b at a $1.1B valuation. Our investors include Lux Capital https://www.luxcapital.com/, Redpoint Ventures https://www.redpoint.com/, Amplify Partners https://www.amplifypartners.com/, and Elad Gil https://eladgil.com/. Working at Modal means joining one of the fastest-growing AI infrastructure organizations at an early stage, with many opportunities to grow within the company. Our team includes creators of popular open-source projects (e.g. Seaborn https://github.com/mwaskom/seaborn, Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re looking for business operations managers to join the team. This person will work closely with folks across marketing, sales, operations, and finance across a variety of initiatives to help scale the business in our next phase of growth. You'll be a generalist who gets in the weeds on all the business and operational aspects of a high-growth startup. In this role, you will: - Drive in-depth quantitative analyses to inform our pricing and packaging strategy. - Help spin up our deal desk and streamline enterprise deals. - Support the exec team on various finance functions, from investor relations to large cloud vendor negotiations to identifying cost optimization opportunities. - Implement new tools and processes to enable the GTM org to grow rapidly. - Get creative on a spectrum of ad-hoc projects like securing new office space in Manhattan. REQUIREMENTS: We are looking for someone who: - Has 5+ years experience working in some kind of business function (e.g. banking, consulting, startup). - Has some exposure to tech and coding (in order to understand our product & customer, work with analytical tools, and build out custom tooling). - Is analytical, organized and detail-oriented, holds their output to a high bar of excellence. - Is eager to learn about a variety of different business functions and juggle many projects at once. - Is excited about working in-person in NYC.