Customer Service Specialist - Email

Responsibilities: - Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; - Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs; - Organize customer feedback and assist in optimizing service processes; - Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization. Requirements: - Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply); - Familiar with email processing procedures, with good written communication skills; - Good communication skills and service awareness; - Proactive with strong learning ability; - Open to local candidates, not able to sponsor work pass. About Manus AI Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest at Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you! Contact us: recruiting@manus.im