Senior Product Manager, Core Client Experience

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. About the Role As a Senior Product Manager for Core Client Experience at Grow, you’ll be at the heart of defining product direction, prioritizing work that drives measurable outcomes, and influencing product culture across the organization. Getting a client to book their first therapy appointment is only the beginning of the journey — to have a meaningful impact on Clients’ lives we need to make sure they have a great ongoing experience helping them navigate their experience while in care and form a meaningful connection with their provider. We're looking for a Senior Product Manager to lead our Core Client Experience team, which is responsible for ensuring every client has an experience with Grow while in care that is effective and delightful. This is one of the highest-impact product areas at Grow by setting the standard for a consumer-grade experience in healthcare. You'll own the end-to-end experience for our Client portal, how they manage their ongoing care and get to resources where Grow can help. You’ll also work to make sure that our product effectively serves different segments of Clients equally from children to adults, individuals to couples and those seeking talk therapy or medication management. What You’ll Do • Drive product strategy and define clear roadmaps in collaboration with cross-functional partners, including Engineering, Design, Analytics, and Go-to-Market teams. • Lead the end-to-end product development lifecycle from discovery to delivery, ensuring quality and customer value. • Partner with engineering and design teams to make tradeoffs between complexity, user experience, and business impact. • Use data, qualitative insights, and user research to inform decisions and measure product impact. • Communicate product vision, opportunity framing, and status to senior leadership. • Mentor and collaborate with other product managers, fostering a culture of shared learning and continuous improvement. • Ensure alignment on product goals and success metrics across diverse stakeholder groups. What You Bring • 5+ years of product management experience building consumer-facing digital products, ideally with a focus on building high quality consumer facing products. • Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment. • Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs • Excellent communication skills with the ability to influence across levels. • A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle. • Technical background (e.g., engineering, CS degree, or significant technical product experience). • Hands-on experience with data, APIs, infrastructure products, or platform services. • Experience with consumer-facing or data-intensive product domains. • Experience working with mobile products and performance optimization. Role Details: Employment Type: Full Time, Exempt • Base Compensation: The base compensation range for this position is $182,000–$227,000 USD Annually This is hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) Full Time Employee Benefits: • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. • Financial Wellness: 401(k) program and equity opportunities. • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. • Wellness & Development: Annual stipends to put towards personal & professional growth. • Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). • Extra Perks: Pet insurance discounts,…