Technical Account Specialist

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is investing in a world-class Premium Support experience and at the heart of that is the Technical Solutions Specialist (TAS). This is not your typical support role. TASs are technical experts with the customer acumen and systems thinking needed to guide enterprise customers through complex, high-impact scenarios. Unlike a traditional TAM, this role is pooled , not dedicated — but the impact is just as strategic. You’ll work across customers, products, and functions to drive resolution, deliver technical insights, and act as the connective tissue between Gong’s customers and our Product & R&D teams. NOTE: This position is a hybrid-based role (office 3 days a week and remote) RESPONSIBILITIES • Serve as a technical advisor for Gong’s premium customers, offering deep guidance on product capabilities, integration health, and best practices. • Proactively communicate during major incidents or outages, providing direct customer updates and escalation support. • Coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently. • Provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes. • Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement. • Support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance. • Help drive internal clarity ensuring roles, responsibilities, and escalation paths are clearly navigated. QUALIFICATIONS • 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar) • Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows • Excellent communication and customer engagement skills, especially in high-stakes or urgent situations • Experience working with enterprise customers and cross-functional teams (especially Product and Engineering) • Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders • Comfort operating in a fast-paced, high-growth environment - with a bias for clarity, ownership, and collaboration Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-SM3