IT Manager

About Fora Fora is the modern travel agency , empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career , whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City . In 2025, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. About The Role Fora is hiring its first dedicated IT Manager to build and lead the company's internal IT function as the organization scales. This is a foundational role with the opportunity to shape how IT operates across the entire company — establishing the systems, policies, and operational foundations needed to support a fast-growing team while protecting sensitive company and customer data. The IT Manager will sit within the technology organization and report to the Chief Product and Technology Officer, acting as the primary owner of internal IT operations, security posture, and compliance readiness. As the company grows, this person will design the infrastructure, processes, and standards that ensure employees have seamless access to the tools they need while maintaining strong security and governance. The role requires a blend of hands-on technical execution, operational discipline, and strategic thinking. The IT Manager will partner closely with engineering leadership, finance and operations, people operations, and legal and compliance stakeholders to ensure IT systems scale alongside the business. Key Responsibilities • Own and build the company's internal IT function including device management, identity and access management, SaaS administration, and internal technical support • Design and implement scalable processes for employee onboarding and offboarding, system provisioning and deprovisioning, and access management across company tools and platforms • Establish and maintain security policies, access controls, and internal IT standards that protect company, customer, and advisor data • Lead implementation and ongoing management of compliance programs including SOC 2, PCI DSS, and other relevant frameworks in partnership with legal, compliance, and leadership stakeholders • Administer and maintain core internal systems including Google Workspace and identity management tools, ensuring strong access governance and operational reliability • Evaluate, implement, and manage IT tooling including device management platforms, endpoint security solutions, and identity providers such as SSO systems • Partner with engineering teams to support infrastructure security, developer access management, and security best practices for internal systems • Manage SaaS vendor relationships, software licensing, and tool consolidation efforts to improve efficiency and control costs • Provide reliable internal IT support across the organization, ensuring employees can work productively while maintaining security standards • Develop reporting and documentation related to security posture, compliance readiness, and IT operations for leadership visibility Requirements • 5+ years of experience in IT management or IT operations roles within a startup, high-growth technology company, or SaaS environment • Demonstrated experience administering Google Workspace or Google Admin Console in a production business environment • Hands-on experience supporting or leading compliance initiatives such as SOC 2 or PCI DSS, including audit preparation and implementation of required controls • Strong knowledge of identity and access management, device management, SaaS administration, and internal security practices • Experience designing and implementing onboarding and offboarding processes, access provisioning workflows, and scalable IT operational systems • Ability to work cross-functionally with engineering, finance, people operations, and leadership stakeholders to…