SaaS Engineer

Role Description We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem . The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged , enabling Dropboxers to get the most out of their tools. Responsibilities • Administer SaaS platforms: user management, security, permissions, workflows, integrations. • Proactively evaluate new SaaS features and run pilots/adoption programs. • Measure and report on adoption and usage trends across collaboration platforms. • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration. • Troubleshoot and resolve SaaS-related incidents, documenting best practices. • Deliver documentation, training, and communication to drive user enablement. Requirements • 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox). • Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda). • Familiarity with SaaS APIs, integrations, and CI/CD pipelines. • Strong analytical skills for usage data, adoption metrics, and feature impact. • Excellent troubleshooting, problem-solving, and cross-functional communication skills. • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders. • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides Preferred Qualifications • Certifications in Google Workspace or Slack administration. • Experience with SaaS adoption programs and driving user engagement. • Familiarity with AI/ML-powered SaaS features. • Background in SaaS spend optimization and vendor management.