Strategic Account Executive, CX Solutions

ABOUT DISTYL AI Distyl is an applied AI technology company partnering with the world’s most ambitious institutions to rearchitect critical operations for the frontier of AI. Our customers include the largest companies in telecom, healthcare, insurance, manufacturing, consumer goods, and global social organizations. We research and deploy technologies that power AI-native operations — both for our partners and for Distyl itself. Our work spans research into self-constructing systems, the development of the most reliable execution of AI systems, and products that transform mission-critical workflows. As a result, Distyl's technologies affect some of the world's largest operations — from hundreds of millions of consumer interactions to tens of millions of supply chain transactions and millions of patient journeys. Distyl is backed by leading investors including Lightspeed Venture Partners, Khosla Ventures, Coatue, DST Global, and the board-members of 20+ F500s. The results reflect this approach: a 100% production deployment success rate for our customers and one of the few enterprise AI companies to run a profitable business. WHAT WE ARE LOOKING FOR As an Strategic Account Executive, CX Solutions, you will own a small number of strategic enterprise accounts and lead complex, high-value sales cycles focused on selling Distyl’s Customer Experience (CX) solution offerings. You will sell packaged, outcome-driven CX solutions, including conversational commerce, agent assist, next-best-action, personalization, and proactive retention to CX, Operations, and Technology executives at Fortune 1000 companies. These are not generic AI services; they are defined solutions with clear scope, success metrics, and repeatable deployment patterns. This is a quota-carrying role for a top-performing enterprise seller who thrives in category-defining environments and is comfortable closing multi-million-dollar CX transformation deals with senior executives. KEY RESPONSIBILITIES STRATEGIC ENTERPRISE SELLING (CX SOLUTIONS) - Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings - Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders - Sell solutions tied to measurable CX and revenue outcomes CX SOLUTION OPPORTUNITY DEVELOPMENT - Position and sell a defined set of Customer Experience solutions, including: - Conversational commerce (voice, chat, email) - Agent assist and real-time guidance - Next-best-action and personalization - Proactive retention and resolution - Upsell opportunities - Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping EXECUTIVE ENGAGEMENT - Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO) - Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models DEAL SHAPING & NEGOTIATION - Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams - Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals ACCOUNT EXPANSION - Expand strategic accounts by selling additional CX solution modules and follow-on use cases - Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references MARKET & COMPETITIVE INSIGHT - Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities - Feed market feedback into CX solution packaging, pricing, and GTM strategy WHO YOU ARE - 8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms - Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals - Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development - Experience selling into Customer Experience, contact center, or customer operations organizations - Strong track record of new logo acquisition and expansion in large enterprises - Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting - Exceptional discovery, storytelling, and negotiation skills - Able to operate independently while collaborating closely with founders and cross-functional teams Strongly Preferred Experience: - Selling contact center or CX solutions into healthcare, insurance, or other regulated industries - Experience navigating security, compliance, and data governance constraints in enterprise environments - B2B or B2B2C contact center or customer operations WHY JOIN US? - Shape the Future: Lead AI transformations that will re-define the next century’s most influential companies - Pick and Build the Winners: Work with top enterprises to identify, transform, and scale the winners of the AI Economy - Operate at the Highest…