Client Success Associate

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. ABOUT THE ROLE The Client Success team works directly with US healthcare providers to manage and improve AI-driven medical workflows. As a Client Success Associate, you will be the bridge between advanced technology and real-world doctors. This is a high-level role where you will own the quality of AI outputs, solve complex technical problems, and speak directly with American medical staff and clinic owners. You will work closely with our engineers to fix bugs and improve AI prompts to ensure every medical record is accurate and professional. We are looking for a fast-thinking, independent professional who thrives in a US-aligned remote environment. WHAT YOU'LL DO - Customer Relationship Management: Act as the main face of the company for US clinics via Slack, email, and video calls, using a professional and confident communication style. - Bridge Technical Gaps: Test and update AI prompts and workflows and produces high-quality, accurate medical information. - Solve Complex Problems: Find and fix issues within our AI systems. When a problem is too big, you will write clear technical reports for the engineering team. - Review & Fact-Check: Perform detailed quality checks on AI-generated work to ensure it is 100% accurate and follows healthcare privacy rules. - Suggest Improvements: Watch for gaps in our process and suggest new ways to use AI or automation to make the team faster and better. - Simplify Tech-Speak: Explain technical solutions to doctors and nurses in simple, easy-to-understand language. WHAT YOU HAVE - Near-Native English: You must speak and write English at an elite level. You should feel comfortable leading a Zoom call with a US doctor or executive. - AI Knowledge: Hands-on experience using ChatGPT or other AI tools for work. You should understand how to write and "tweak" prompts to get better results. - Technical Troubleshooting: You are a natural problem solver who can learn new software quickly and fix technical glitches without needing a manual. - Healthcare or SaaS Experience: Experience working with US customers, medical software, or tech support is a major plus. - Reliability & Detail: You are obsessed with quality and never miss small mistakes. You can work alone and get things done without someone watching over you. - Modern Tools: Familiarity with tools like Slack, Notion, Jira, or Zendesk. You should also stay informed about the future of AI standards, such as SOC 4, as the industry grows. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.